Integrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer
inquiries received by email or telephone.
Independently manages order entry, order follow up, register complaints and manage reporting providing all
needed information to customers to ensure order fulfilment and on time delivery. Support Logistics Dept in
the delivery process and processes invoices.
Customer Service specialist is the single point of contact for the customer acting as front office, being the
interface with all Company’s departments, collecting information and giving prompt feedback.
Analyses regularly the customer portfolio, provides order status, detects possible issues and proactively
proposes solutions.
Customer Service specialist is also involved in the definition and implementation of standard or new
processes supporting Supply Chain and Sales Dept.
Enters all product and logistic complaints working closely with Quality department and Logistics.

Manage Customers inquiries, order entry process and order follow up
- Create and send regular order status to customers providing all useful information
- Liaise with and support the Logistics department to ensure timely deliveries.
Activities may include delivering outbound materials to customers both for export and domestic
business, manage customs related formalities, update the IT system, generate the necessary documents,
arrange products pick-up, book freights and follow up shipments.
- Follow billing process and generate invoices
- Check the accuracy of all documents provided to Customer
- Develop and monitor performance indicators and report deviations
- Manage open order and sales reports providing detailed information on regular basis within SC Dept
and to Sales Dept
- Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
- Regularly check and report the alignment of forecasts vs orders booked
- Manage the requests for samples within the Samples Management process
- Coordinate the activity of the different stakeholders in the process for Artwork approval
- Register complaints and manage returns.
- Suggest process improvements.

SOFT SKILLS SOFT SKILLSAND BACKGROUND AND BACKGROUND AND BACKGROUND
Technical/Soft skills
- Excellent communication skills
- Proactive and problem solving attitude
- Analytical and multitasking approach
- Teamwork and motivational skills
- Good Knowledge of office package – mainly Excel and Power point
- Use of SAP
- Use of Oracle is considered a plus
EDUCATION /EXPERIENCE
- Bachelor's degree (B. A.) or equivalent; minimum four years’ related experience and/or training; or
equivalent combination of education and experience.
- Strong experience in Customer Service/Logistics departments. Pharmaceutical and/or nutraceutical
business background in preferable.