Description

The Learning & Development Specialist evaluates, coordinates and delivers a comprehensive range of training and educational programs in conformance with established Credit Union policies and procedures. The Learning & Development Specialist conducts training sessions and ensures the ongoing development of employees to include technical, product and sales and service training programs.

Primary Responsibilities:

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.

1. Coordinates the training schedules for new hires to include classroom training, new hire orientation, sessions with subject matter experts, etc.
2. Participates in the development and facilitation of the New Hire Training Program. Prepares training materials and makes updates as needed. Evaluates the performance of new hires during training period and provides feedback to managers. Determines when new hires are ready for the branch/department training.
3. Tests trainees to measure progress and to evaluate effectiveness of training.
4. Delivers a variety of training programs both in person and remotely.
5. Assists in evaluating training programs to ensure they are they are relevant, effective, meet the desired outcomes, are inclusive to all learning styles and are cost effective. Ensures all training materials, documentation and instructional design techniques are appropriate.
6. Assists the Learning & Development Manager in managing the credit union’s learning management system.
7. In conjunction with the Learning & Development Manager, assists with the scheduling of training classes, securing providers and communicating the availability of classes to all employees.
8. Assists in maintaining the annual compliance training calendar. Ensures all required compliance trainings are assigned and completed by employees in a timely manner.
9. Stay current with policy and procedural changes, system upgrades, as well as changes to products and services, to utilize all resources at full optimization.
10. Participates in the design and development of new training programs, as necessary.
11. Keeps current with industry developments and trends. Monitors industry publications for relevant information in the areas of learning and development and banking.
12. Meets with Managers on re-training concerns and follows through on these issues.
13. Adheres to all LCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and all other regulations as required.

Secondary Responsibilities:

1. Performs related administrative functions as needed.
2. Keeps current with industry developments and trends. Monitors industry publications for relevant information in the areas of learning and development and banking.

Supervisory Responsibility:

N/A.

Requirements

Associate degree or its equivalent in coursework or training. One to three years of experience in education or training in a business environment and/or three to five years of experience in the banking industry. Strong knowledge of banking products and services, systems, regulations and operations. Strong interpersonal, planning, and communication skills are necessary. Excellent writing skills along with good presentation skills in classroom and remote settings. Commitment to customer service, creative thinking, problem solving. Working knowledge of Microsoft applications including Outlook, Work, Excel, PowerPoint is required along with the ability to proactively learn and adapt to new information and technology/platforms.

Employees are expected to exhibit LCU’s core values, You’re Somebody, Own It, Work Together, Be Caring, in all interactions with internal and external members to achieve the credit union’s goals and support a culture of inclusion.

This position is eligible to work remotely up to 2 days per week after 3 months of hire in accordance with the Work From Home Policy.

Leominster Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran.