MISSION

To ensure a pleasant and enjoyable dining experience for all customers at the club’s Sports Bar. Greet customers with a smile as they are seated at or approach the bar. Provide menus as needed, and take customers orders in a service-oriented manner, demonstrating complete knowledge of all menu items and employing suggestive selling skills. Recognize regular customers and anticipate their needs. Produce drink orders for the cocktail and restaurant servers. Process meal orders promptly, and deliver meals as soon as they are prepared by the kitchen. Keep the bar area clean, neat uncluttered and fully stocked. Follow all state liquor laws when serving alcohol.

REPORTS TO

Director of Food and Beverage

DRIVERS of SUCCESS

• Personable, Friendly Demeanor
• Customer Service and Cleanliness Obsession
• Team Player, Leadership Skills
• Professionalism, Responsibility
• Enthusiasm, Hustle, Achievement Orientation
• General Food Service/Restaurant Knowledge and Experience

PRIMARY RESPONSIBILITIES

• Greet and welcome customers as they are seated; get to know and use the names of regular customers
• Offer a menu to each customer, describe the daily specials, ask if they would like water, and take drink orders
• Assist customers in selecting their food orders; make suggestions where appropriate
• Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
• Measure all drinks properly using a jigger; no free pouring
• Follow all beverage standards and procedures, using the beverage manual and recipe book as references
• Be flexible with customers regarding special requests; allow substitutions wherever possible
• Enter orders into the computer promptly; make sure special requests are spelled out plainly for the line cooks
• Check on customers; refill drinks as needed or requested; give customers updates on their order as appropriate
• Deliver meals to customers as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
• Bring customers their check at the appropriate time; never have them wait
• Process customer payments accurately and efficiently
• Offer all customers a parting wish and thank them for coming to the Sports Bar
• Prepare specialty drink orders for servers and walk-up traffic; pour beer and wine orders
• Follow all state liquor laws in the responsible service of alcohol
• Bus the bar counter; ensure counter is clean and dry
• Keep the bar area neat, clean, uncluttered and fully stocked
• Follow all Sports Bar opening and closing procedures for bartenders as outlined by the Restaurant Manager
• Assist with catered functions (in both the conference room and restaurant) as requested
• Cross-train in other restaurant positions
• Other responsibilities as assigned by the Director of Food and Beverage or Food and Beverage Supervisor

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, speak, read, hear and see
• Stand and walk for prolonged periods
• Bend, lift and carry up to 40 lbs.
• Have manual dexterity and coordination – handling breakables and hot dishes
• Perform general housekeeping work