Job Overview

Legacy Supply Chain is hiring a Customer Service Representative to support our eCommerce Customer Service Team located in Reno, NV. As a Customer Service Representative, you will be responsible for growing and maintaining a positive relationship between Legacy and our clients by taking complete ownership of the relationship, effectively processing orders, providing diligent follow-up to inquiries, and actively assessing value add opportunities. This position offers a comprehensive benefits package including a 401(k) plan with up to 5% company match.

Schedule and Compensation

• Monday through Friday - 7:00am to 3:30pm
• Starting pay rate $23.00 per hour.

Job Details

What to expect as a Customer Service Representative:

• Manage all aspects of a client’s fulfillment business; including reconciling reports, ensuring Operations is meeting service levels, files are loaded and effectively communicating with client.
• Act as primary liaison between client and Operations. This involves dealing quickly and efficiently with client inquiries by phone or email.
• Provide solutions for client issues, while maintaining and encouraging growth in the relationship.
• Proactively assess possible delays or complications; and work with Operations to strategically plan to avoid or minimize them.
• Develop and implement new systems, procedures or working practices that improve customer service efficiency.
• Develop, monitor and report on metrics and daily checklists, for measuring and monitoring performance and service levels, such as Daily Shipment Reports and Unshipped Orders Report.
• Effectively communicate client needs, including daily; and/or upcoming, priorities to Operations for planning purposes.
• Monitor IT Data file transfer processes as a QC measure.
• Work with Inbound on Non Compliant Receipts (NCR’s) and work with client on resolutions; and effectively communicate priorities of NCR’s to Inbound for potential rework.
• Coordinate Value Added Services requests; and confirm billing is accurate.
• Work with client, Operations and Inventory Control to review, research and resolve inventory discrepancies.
• Document Customer Complaints and work with Operations to identify root cause and corrective action(s).

Qualifications:

• High school diploma or GED
• Minimum of one year of customer service experience
• Ability to resolve issues and be creative with minimal supervision.
• Strong Organizational skills
• Ability to handle multiple issues at the same time.
• Excellent communication skills both verbal & written
• Strong computer skills (Microsoft Office)

Why Legacy Supply Chain?

• Competitive Pay: Highly competitive wages
• Retirement Support: Company-funded 401(k) with top match percentage in the industry
• Robust Health Plan: Affordable, comprehensive protection for you and your family - medical, dental, vision, and more
• Job Skills Development: On-the-job supply chain skills development, in person and online training
• Leadership Development: Programs to prepare future supply chain leaders including new manager training and Leadership Excellence Summit
• Career Opportunities: Build a career path at a growing company that focuses on development, succession planning, and HIPO identification

About Legacy Supply Chain

For over 40 years, Legacy Supply Chain has grown and evolved as a pioneering, mid-sized 3PL provider that businesses depend on to create control over their dynamic omni-channel supply chains. We believe in the power of a more connected world and staying connected to our employees, our customers and their consumers is more important than ever.

We take an intentional approach to creating alignment between our people, our culture, and our values. Our proven development methodology ensures that our 6 core values guide our business strategy and our daily behaviors.

Our purpose is to develop servant leaders who help people, commerce and communities work better together. Because when people lead by example and serve one another, everyone profits – and that certainly feels like a Legacy worth leaving.

Legacy Supply Chain is an equal opportunity employer. Legacy Supply Chain does not discriminate based on race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.