Company Overview: Poudre Valley Air is the leading contractor of heating, ventilation, and air conditioning services in Northern Colorado and Southern Wyoming. Our greatest single strength is our team members and their commitment to delivering outstanding customer service. Together, we strive to create a new model of service excellence that will become the standard for our industry. Poudre Valley Air’s commitment to our team members is to provide them with the necessary tools to preform to the best of their ability, the opportunity to help improve our organization, and the ability for you to grow in your career and be rewarded for outstanding performance. In return we ask for your commitment to our vision and the pursuit of continuous improvement, both as an individual and a team member. 

Job Overview: As the Commercial HVAC Service Manager, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be our service department and ensure the delivery of exceptional HVAC maintenance, repair, and installation services to our commercial clients. The ideal candidate will possess strong leadership skills, technical expertise in HVAC systems, and a proven track record of effectively managing service operations to meet and exceed customer expectations.

Responsibilities:

• Lead and manage the commercial HVAC service department, including service technicians, dispatchers, and support staff, to ensure efficient and effective service delivery.
• Develop and implement service policies, procedures, and standards to streamline operations, maximize productivity, and maintain high-quality service levels.
• Oversee service scheduling, dispatching, and coordination of resources to optimize technician utilization and respond promptly to customer service requests.
• Monitor and analyze key performance metrics, such as service response times, first-time fix rates, and customer satisfaction scores, and take corrective actions as needed to achieve service goals.
• Provide technical support and guidance to service technicians, troubleshooting complex HVAC issues, and assisting with diagnosis and repair as necessary.
• Identify training needs and develop training programs to enhance the technical skills and knowledge of service team members, ensuring compliance with industry standards and best practices.
• Stay updated on the latest HVAC technologies, products, and service techniques, sharing insights and recommendations with the team to improve service capabilities and efficiency.
• Build and maintain strong relationships with commercial clients, acting as the primary point of contact for service inquiries, concerns, and escalations.
• Collaborate with sales and account management teams to identify opportunities for service contract renewals, upsells, and cross-sells, leveraging customer feedback and insights to drive business growth.
• Resolve customer complaints and issues promptly, demonstrating a commitment to delivering exceptional service and ensuring customer satisfaction.
• Enforce safety protocols and compliance with regulatory requirements, ensuring that all service activities are conducted in accordance with OSHA guidelines and industry standards.
• Conduct regular safety inspections, toolbox talks, and training sessions to promote a culture of safety awareness and accountability among service team members.
• Maintain accurate records of service activities, including work orders, equipment maintenance logs, and safety documentation, to ensure compliance and facilitate reporting.

• Minimum of 10 years of experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of HVAC systems, including installation, maintenance, troubleshooting, and repair techniques.
• Proficiency in interpreting blueprints, technical manuals, and specifications related to HVAC systems.
• Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver's license and clean driving record.

• Paid holidays
• 401K
• Competitive benefits and PTO
• Company vehicle and gas card
• Opportunity to work for a high growth company backed by institutional investors.

About Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint. We create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. We are guided by our core values – winning together, performance over politics, and today not tomorrow. Legacy is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator. 

Poudre Valley Airand Legacy Service Partners are equal opportunity employers, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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