About the Role: LSP is seeking two Customer Service Representative to join one of our growing teams in Manasquan, NJ.

As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information in a timely and courteous manner. Additionally, you will play a key role in maintaining positive customer relationships, managing and documenting customer interactions, and collaborating with other departments to enhance overall service quality.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

• Previous experience in customer service, sales, or other related fields
• 1 Year experience required
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• A desire to grow, you need to be ambitious
• Quick Learner

• Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.
• You love to learn: You have a high school diploma or equivalent. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You’re even willing to be cross-trained in other areas.
• You’re a tech-savvy people-person: You love the puzzle and adventure of understanding and completing the technical challenges you’re posed with every day. At the same time, you’re comfortable talking to a client professionally.

• Make more money: we pay more than most
• Paid training
• Paid holidays and wellness days
• Incentive programs ($$$ recognition for your growth and hard work)
• Amazing 401(k)
• Profit-Sharing Program
• Benefits, including Medical/Dental and Vision
• Quarterly team events. (paintball, top golf, bowling)
• A clearly laid out path to build the life-long career you want to build
• We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding so we’ve created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

• Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 25 leading local brands and we are rapidly expanding our footprint.
• LSP exists to serve our partners – our role is to create unmatched growth opportunities for our partner brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. 
• We are guided by our core values of courage, partnership, and relentlessness, and we aspire to build the highest quality network of home service companies in the United States. 

Dwyer Services and Legacy Service are an equal opportunity employers. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.