• Consistently following up with existing accounts, via phone and email
• Consistently following up with potential clients, via phone and email
• Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents
• Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience
• Communicating effectively with account managers and assisting account managers with daily operations
• Provide customers with accurate information regarding service and service requirements
• Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails
• Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new task as needed

MINIMUM QUALIFICATIONS: 

• Must possess a high school diploma or equivalent
• Must be able to effectively communicate with clients, potential clients, and colleagues
• Must be A team player
• Must be proficient in computer skills including Microsoft Office and Excel
• Must be able to read and interpret documents
• Strong reading, writing, and verbal communication skills are required
• Ability to perform basic mathematics functions, and calculate service times based on business day calendar
• Ability to prioritize assignments and work in order of urgency and sensitivity
• Must be friendly

Benefit:

• Annual Incentive Trip
• Company cell phone
• Extensive Training Program
• Commission and Expense Reimbursement Plan (Training Program includes Bonuses)
• Health Insurance
• Expense paid Summer/Winter Meetings
• Voluntary Dental, Vision, Life, Short-Term Disability, Critical Illness and Accident Insurance
• 401(k)/Profit Sharing Plan
• Life Insurance