Job Summary:

All County Exteriors, a family-owned and operated business since 1982, is seeking an experienced Customer Service Rep/Administrative Associate to join our team.

Responsibilities:

• Ability to identify and assess customers' needs
• Manage incoming calls and customer service inquiries
• Strong ability to think analytically
• Create and submit work orders with appropriate information
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Process homeowner and builder billing
• Scan and file all documentation and keep accurate records
• Make outbound calls for the next day's work for crews and answer questions
• Generate proposals, proof, send and file
• Process acceptances and create projects
• Liaise with interoffice personnel to see jobs to their completion

Requirements:

• Proven customer support experience required (minimum of three years)
• Strong problem-solving skills and the ability to think analytically
• Must be detail oriented, able to multi-task, prioritize, and manage time effectively
• Must be flexible with the ability to adapt to changes quickly and think conceptually
• Ability to work in a fast-paced environment
• Construction industry experience preferred
• The ability to learn new software easily is a must
• Proficiency in using Microsoft Outlook, Word, and Excel is required

Hours: Monday through Friday, 7:00 AM to 4:00 PM (hours preferred, but we are flexible).

Overtime available

Employee benefits include:

• Medical and Dental (100% of the employee premiums are company paid)
• Flexible Spending Account
• Life and Accident Insurance Plans available
• 401(k) with employer match
• PTO
• Employee Referral Program

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person