22 Call center supervisor Jobs in Fort Lauderdale, FL
Leeds Professional Resources is Hiring a Call center supervisor Near Fort Lauderdale, FL
Responsibilities :
- Supervise a team of call center representatives to ensure high-quality customer service and sales performance
- Manage daily operations of the call center, including monitoring call volume, response times, and customer satisfaction metrics
- Coach and develop team members to improve their sales skills, customer service techniques, and overall performance
- Handle escalated customer issues or complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless communication and coordination between teams
- Analyze call center data and trends to identify areas for improvement and implement strategies to enhance efficiency and productivity
Requirements :
- Proven experience in a call center supervisory or management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and team members
- Ability to analyze data, identify trends, and make data-driven decisions to improve call center performance
- Sales experience is preferred, with a focus on achieving sales targets and driving revenue growth
- Multilingual abilities are a plus, particularly fluency in English and another language
- Strong customer service orientation with a passion for delivering exceptional service to customers
Last updated : 2024-05-08
Job Summary
Full Time
$55k-75k (estimate)
04/25/2024
08/09/2024
leedsresources.com
Miami, FL
<25
Related Companies
The job skills required for Call center supervisor include Call Center, Customer Service, Leadership, Coordination, Communication Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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