The Role

LeafLink is seeking a DevOps Engineer to join our remote team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging platform, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.

LeafLink is currently gearing up to tackle a large-scale platform overhaul that will strengthen our position as a technical leader within the industry. As such, this role has the opportunity to help shape and grow this new platform, as well as work within new and growing technologies. It’s a very exciting time to join our engineering team!

Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.

What You’ll Be Doing

• Drive Improvement of availability, scalability, latency, and efficiency of services alongside responsible parties
• Increase the sophistication of our alerting and escalation mechanisms
• Create and co-maintain dashboards surfacing actionable insights related to performance, error rate, traffic, and utilization
• Build/maintain platform report cards based on tracked metrics, increasing visibility of areas for improvement in each product area associated with reliability
• Identify and help develop opportunities for the platform to create libraries and automated standards for improving reliability, debugging, and general observability on our platform
• Track and correlate improvements to results in NPS/customer satisfaction alongside CX and Product teams
• Improve Customer Experience by analyzing signals from various sources such as DataDog that also drive service improvements and bug fixes
• Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas for LeafLink’s Product, Data, and Enterprise Engineering teams.
• Implement future mitigation strategies for P0 incidents and help drive industry best-in-class benchmarks for MTTR
• Collaborate with engineering/product teams to drive requirements and advocate for increased customer resiliency and platform reliability
• Help drive improvements within the organization around DORA Metrics
• Move quickly and intelligently - seeing technical debt as your nemesis

What You’ll Bring to the Team

• 5 years of professional experience as a DevOps/Cloud Engineer or Site Reliability Engineer, or other equivalent role
• Familiarity with Python and Python testing best practices
• Experience working in and advocating for agile environments
• Extensive experience working within AWS and with its managed products (EC2, ECS, ECR, R53, SES, Elasticache, RDS, etc.)
• Strong experience working with automation tooling (Terraform, Ansible, etc.)
• Strong experience with containers (Docker, Compose, ECS, Kubernetes)
• Hands-on experience designing, diagraming, and implementing highly available and scalable systems
• Understanding of monitoring tools (Pagerduty, CloudWatch, Datadog, Sentry, etc.)
• A participant in a formal 24x7 on-call rotation
• Experience working within large-scale decoupled, service-oriented systems is a plus
• An interest in the cannabis industry and/or the LeafLink brand

LeafLink Perks & Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation and 401k match
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot onBuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Ordershere.