Reports to: Vice President, Aftermarket

Overview:

The Inside Sales Representative provides high-value and personalized communication with our Partners regarding their spare parts and service needs. As a member of our elite inside sales team, you will be responsible for developing new accounts, recovering lost accounts, and managing established accounts to create an exceptional customer experience. This role is a starting point with the LDX Sales team, which can lead to attaining an Outside Sales Role focused on project work.

Roles & Responsibilities:

• Attain Annual Sales targets for top-line revenue and gross margin.
• Create relationships and identify customer needs while recommending appropriate solutions to drive both Aftermarket sales, margin, accessories, and overall performance.
• Generate sales with the Company’s current clients by maintaining relationships through phone and email communication.
• Identify new clients to formulate a relationship strategy for generating sales.
• Work closely with the Sales Team, Operations, and Field Service Support
• Respond to requests from customers for information.
• Provide answers to customer inquiries regarding the maintenance and operation of LDX products, accessories, and services.
• Assist Outside Sales and the Operations team in the coordination of pricing.
• Provide proposals and quotes to customers and follow up promptly.
• Coordinate with the Accounting department to ensure timely invoicing to customers and vendors.
• Identify opportunities for sales related process improvements.
• Participate in training provided, including training at customers’ sites, and independently seek training.
• Promote safety awareness with all team members.
• Other duties as assigned by Supervisor.

Core Competencies

• Detail Oriented – verifies important details, ensures there are no surprises or gaps.
• Collaboration – works with and through others to achieve common goals and desired results.
• Active Listening –listening to and identify key pieces of information to understand how to best resolve problems and responding appropriately.
• Interpersonal Relations – exhibits respect and understanding of other to maintain professional relationships.
• Verbal Communication – speaks with clarity, precision, and purpose.
• High Achiever - seeks to regularly surpass sales and performance goals.

Skills & Abilities:

• Eager to learn and know when to ask for assistance.
• Excellent communication skills, including oral, written, and presentation.
• Persuasive and goal-oriented
• Detail-oriented, thorough, and organized
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent problem-solving skills
• Ability to coordinate multiple priorities.
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, paths, troubleshooting, or method for a positive customer experience.
• Ability to work constructively with a variety of stakeholders with a tactful, positive approach.
• Advanced proficiency in Microsoft software products
• Basic sales process & sales cycle knowledge
• Basic knowledge with CRM and ERP systems

Qualifications

• High school diploma/GED required; college or vocations degree preferred
• >2 years of sale experience (Inside Sales, Outside Sales, Customer Service, and/or other customer-facing experience)
• Prior experience working with a CRM and ERP systems strongly preferred

Travel Requirements: <5%