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The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls.
The company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
• One year experience supervising (at least) three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales.
• Stay organized and proactively organize in a fast paced environment.
1. Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals.
2. Promote positive morale and friendly attitudes.
3. Work within budgeted guidelines for maximum revenues and within labor models.
4. Learn and utilize PMS.
5. Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end.
6. Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
7. Promote and sell services/amenities of the hotel.
8. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
9. Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual.
10. Maintain safety and security practices, have thorough knowledge of emergency procedures.
11. Ensure guests are provided with the highest quality product and service.
12. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
13. Maintain certification from a brand approved responsible vendor training program.
14. Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
15. Other duties as assigned, and as staffing needs arise throughout the hotel.
• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.
• Assistant General Manager
• General Manager
• Guest Service Manager
Full Time
$52k-70k (estimate)
04/20/2024
06/19/2024
lbahospitality.com
Dothan, AL
200 - 500
The job skills required for Guest Service Supervisor include Communicates Effectively, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Supervisor positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor. You can explore the career advancement for a Guest Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.