About the Role

The Billing Analyst will handle verifying customer invoices, responding to customer questions, apply payments and manage the collections process. This position works directly with the Accounting Manager to assist with daily bookkeeping, recordkeeping, and month-end close activities. You will own the day-to-day Accounts Receivable function.

Who are we

We are a small but experienced Finance team looking for another high-performer to join us. In this role, you will report to the Accounting Manager and own the day-to-day Accounts Receivable function as part of your core responsibilities in partnership with another Billing Analyst.

Responsibilities

• Respond to all incoming customer questions around billing.
• Notify customers of past due balances and escalate as needed.
• Ensure that all customer invoices reconcile to contracts.
• Monitor invoice submissions for completed transmission.
• Respond to all incoming customer questions around billing.
• Notify customers of past due balances and escalate as needed.
• Help identify and recommend process improvements and assist in implementing new process changes to improve accuracy and quality of service.
• Assist in special projects and perform other duties as assigned

Qualifications

There's no such thing as a perfect candidate. We expect you to possess some combination of the following:

• Able to work independently with little supervision and guidance
• Able to balance multiple responsibilities and deadlines
• Desire and ability to learn quickly
• Attention to detail
• Competent verbal and writing skills
• Experience working with Zendesk
• Intermediate proficiency in Microsoft Excel
• Customer Service experience a big plus

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers' needs and loves coming to work every day
• Partner with 3,000 companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 3000 customers globally, including brands like Slack, Reddit, Glossier, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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