Responsibilities for Physical Therapy Front Desk

• Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
• Communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care
• Convincing patients to comply to their plan of care
• Schedules patients and collects all necessary information in order to verify insurance with carrier
• Accurately and completely enters patient information and demographics into computer system
• Ensure benefits are verified before the patient's initial evaluation
• Provides patients with an explanation of their benefits and thoroughly answers all questions
• Calls and confirms patient appointments
• Works closely with Billing Department, Physical Therapists, and Aide staff to assure smooth patient flow
• Follow up on "no show" patients on a daily basis
• Treatment authorization and/or continued treatment Rx follow up
• Evaluation and treatment referrals from primary care or other provider before patient shows up
• Maintains patient confidence and protects operations by keeping information confidential
• Maintains schedule targets by reporting percentages of arrivals, cancellations, and rescheduled appointments to Regional Administration Manager
• Participates in and adheres to, as required, the HIPAA Policies.

Qualifications for Physical Therapy Front Desk Receptionist

• High school diploma or GED required
• Excellent interpersonal skills
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times
• Must be detail-oriented and highly organized
• Firm grasp on medical practices, administrative processes, and organizational policies
• Knowledge of patient care
• Must be able to maintain confidentiality at all times

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• English: 1 year (Required)
• Bilingual: 1 year (Preferred)

Ability to Relocate:

• Las Vegas, NV 89115: Relocate before starting work (Required)

Work Location: In person