Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society.

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth.

Agency Culture

NPHY offers a positive family-style work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together, such as annual family camping trips, staff outings, client outings, hiking trips, and much more, to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

The Drop-In Center Receptionist provides critical support for the day-to-day operation of the Drop-In Center. As the first point of contact for many youth coming into NPHY, the receptionist is a crucial component to the programs team and overall experience for those entering our doors. The ideal candidate should be well-versed in providing excellent customer service to youth, donors, volunteers, and the public. In addition, the receptionist position requires cultural sensitivity for the populations NPHY serves along with the experience, patience, and integrity to support their evolving needs by leading with trauma-informed strategies at all times. Primary responsibility areas include checking in youth accessing our facility and routing them to the appropriate destination, dedicated telephone communications, messaging and routing, data entry and reception area organization. 

Essential Responsibilities

• Serve as the face of the agency, providing excellent customer service to all visitors, clients, donors, volunteers and staff.
• Successfully manage a fast-moving and dynamic environment, adapting to changes with ease and maintaining a positive attitude.
• Demonstrate exceptional composure under pressure, effectively prioritizing tasks and meeting deadlines.
• Provide high-quality customer service by actively listening to client and guest needs, addressing concerns promptly, and exceeding expectations.
• Collaborate with team members to streamline processes and improve efficiency in a fast-paced setting.
• Stay organized and focused in a dynamic work environment, demonstrating resilience and problem-solving skills.
• Maintain a pleasant and professional demeanor at all times, representing NPHY with integrity and enthusiasm.
• Maintain confidentiality of all clients receiving services at NPHY. 
• Perform a variety of general clerical work including answering telephone inquiries, directing calls and providing basic information for services provided.
• Ensure sign-in procedures are followed by clients, volunteers and donors. 
• Perform timely, accurate and complete data entry into agency systems. 
• Maintain an organized and clean reception area including stocking of relevant brochures and forms for visitors and staff. 
• Oversee mail deliveries, packages and couriers and inform appropriate parties to ensure timely distribution. Receive donation drop-off’s and coordinate with the Operations Team to ensure appropriate pick-up and processing. 
• Ensure that the agency’s opening and closing procedures are completed properly.
• Other related duties as assigned. 

Requirements

• A minimum of a High School Diploma or equivalent required.
• Must be at least 21 years of age.
• Successfully pass a drug-test, criminal background check, and provide acceptable driving record. 
• Customer service experience required; experience working with homeless youth, youth in crisis, or other youth organization is preferred. 
• Current and valid Nevada Class C driver’s license and automobile insurance.
• The ability to arrive on time to all scheduled shifts. 

Qualifications

• Possess a strong work ethic, be self-motivated and be a team player.
• Ability to multi-task, prioritize and manage time.
• Ability to communicate effectively both orally and in writing. 
• Able to maintain a high level of professional and ethical standards. 
• Knowledge of Office Suite programs (Word, Excel), internet, and web-based email, as well as software and technology typically found in the workplace. 
• Ability to learn relevant and applicable software. 
• Able to be punctual and maintain a schedule.
• Ability to walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time. 

Benefits

• The Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year. 
• NPHY also offers fully paid medical, dental, vision and life insurance plans for its regular full-time employees. Employees can also participate in a company sponsored 403(b) retirement plan with up to 3% match, and voluntary insurance plans. 
• NPHY is also proud to offer holistic benefits to invest in YOU, click here for more information. 

How to Apply & Deadline

• Apply via NPHY’s recruitment page. 
• Position is open until it is filled.