At Large Ink, we take pride in being an innovative, tight-knit group of professionals with a passion for service to our customers. We began with a simple goal: to deliver exceptional work and the highest level of customer service. We enjoy having long-term relationships with many of our customers. We achieve this through honesty, delivering on time, innovative solutions to our customer’s unique problems, and using the latest in sign-making equipment/technologies. At Large Ink, we do not have a large company bureaucracy, nor do we look at our employees as “human capital.”

Job Description:

To provide the highest level of service to our customers and support to Large Ink staff.

Position Duties:

• Open office/lobby at 8:00am and lock up office/lobby at 5:00pm
• Provide initial customer service to walk in customers-provide basic pricing/general inquiry information, gather customer information for Customer Service Manager, take customer payments, receive deliveries
• Provide customer service via phone-direct calls, provide basic pricing/general inquiry information, take messages, gather customer information for Customer Service Manager, take customer payments
• Communicate with customers and Customer Service Manager to provide a bid or quote for customer signage/print projects
• Work closely with Customer Service Manager and Graphic Designer to provide quick and accurate proofing and estimates to customers
• Collect down payments/payments for jobs from customers
• Ship customer orders via UPS and invoice customers accordingly
• Order management for weekly client-provide proofs, track orders via spreadsheet, ship orders as necessary, and bill weekly
• Invoice orders once jobs are complete/installed/delivered
• Follow up with customers on outstanding orders and invoices

Position Expectations:

• Efficiency. Able to produce significant output with minimal wasted effort.
• Honesty/ integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Follow-through on commitments. Lives up to verbal and written agreements.
• Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.
• Proactivity. Acts without being told what to do. Brings new ideas to the company.
• Flexibility/adaptability. Adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Calm under pressure. Maintains stable performance when under heavy pressure or stress.
• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way.
• Creativity/innovation. Generates new and innovative approaches to problems.
• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.
• Work ethic. Posses a strong willingness to work hard and sometimes long hours to get the job done.
• High Standards. Expects personal performance and team performance to be nothing short of the best.
• Listening skills. Lets others speak and seeks to understand their viewpoints.
• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.
• Communication. Speaks and writes clearly and articulately. Maintains this standard in all forms of written communication, including email.
• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Employees in this position may be asked from time to time to assist in other means of the business and are not limited to the processes listed above. If employees are asked to perform other duties other than the above listed, proper training will be provided before the employee is to perform the specific task.

Typical Work schedule:

Monday through Friday from 8:00 am to 5:00 pm with some overtime requirements to meet client's and company business needs.

Compensation:

We offer a competitive salary based on experience

Paid time off (PTO) / Vacation Time accrued per employee handbook.