Status: Full-time, 9 am - 5 pm (hours may vary)

FLSA Classification: Exempt

Reports to: Assistant Vice President

Job Location: Washington Heights, NY

Objective:

We are seeking a dynamic and experienced Program Director for a supportive housing program serving formerly homeless, families living with chronic physical illness and/or mental health issues in a supportive housing environment in Washington Heights. The Program Director will lead a team to assist this population in stabilizing their lives, maintaining their housing stability, and advancing toward their individualized goals. The Program Director is also expected to work collaboratively with the Leasing and Compliance Department, Specialty Programming, and Property Management staff.

The ideal candidate will have a master's degree in Social Work, demonstrated leadership skills, and keen judgment essential for planning and accomplishing goals, navigating challenging bureaucratic systems, and providing strong staff supervision. He or she will also have experience working with the chronically homeless population that has been impacted by mental illness, substance use, and legal and medical issues. The Program Directors will have very strong administrative skills and operational expertise.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position regularly requires availability outside of the standard workday, and as such must be ready and available to direct and support staff either by phone or in person if needed during the evenings, weekends, and holidays.
• Hire, train, supervise, and develop a program team with a strong sense of accountability for achieving outcomes for residents and complying with Lantern and funder regulations and requirements.
• Ensure all case records (electronic and paper) are accurate, comprehensive, and up-to-date for all residents. The Program Director is responsible for monitoring staff compliance and providing training and support resources.
• In conjunction with staff, oversee the development and implementation of program services, including groups, community/tenant meetings, activities, celebrations, etc. to meet tenant and program needs.
• Provide regular, ongoing supervision of staff as appropriate and facilitate weekly staff and clinical meetings. Provide case management support to staff as needed.
• Actively engage in training that promotes the Program Director's professional development and identifies training to support Program staff.
• In collaboration with Leasing and Compliance staff, screen potential clients for the program and assist with the move-in and program orientation process.
• Work in collaboration with Specialty Directors to ensure that tenants are engaged with and participating in programming specific to health and wellness, nutrition and employment, and education.
• Assist with rent collection and ensure all staff members support housing stability through a proactive active approach to working with tenants around budgeting and money management.
• Assess serious incidents, review the appropriateness of incident management, and make corrections as needed.
• Must be able to report incidents to HASA within 24 hours including evenings, weekends, and holidays.
• Utilize data to ensure program goals are met and to address trends (both positive and challenging).
• Develop linkages with community organizations to support the work of the program.
• Actively participate in budget review meetings.
• Must ensure tracking of petty cash spending, ordering office supplies, and metro card distribution.

Required Education and Experience:

• Master's Degree in Social Work required, License preferred; SIFI preferred.
• Minimum of three years of supervisory experience.
• At least three to five years of progressive experience in implementing a direct service program.
• Knowledge of HIV/AIDS, mental health, substance use, and chronic homelessness is preferred.
• Bilingual Spanish/English preferred.
• Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision
• Ability to work well under pressure, demonstrate leadership and sound judgment in crisis situations, and be flexible with work schedule when necessary.
• Experience working with evidence-based models, specifically Motivational Interviewing, Individual Placement and Support (IPS), and other such models preferred.

Work Environment: This job operates in one of our supportive housing sites and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.