The Role 

As a Solution Architect (SA), you will have the opportunity to positively impact the productivity of end users via a focus on improving the end user’s experience when interacting with their workplace digital tools (i.e. their end user devices). Since most enterprises rely heavily on the efficient functionality of their workplace digital systems, this will be a highly visible role with exposure to a variety of enterprise stakeholders. We're looking for an experienced SA with strong business and technical acumen who's excited to articulate our value proposition to potential customers.

What You'll Do 

The core functions of this role include:

• Working closely with our Sales team to help qualify and identify customer pain points that our solution will be able to resolve
• Identifying the technical requirements within an offering, matching them to Lakeside Software solutions, and accelerating the adoption cycle by positioning and demonstrating market differentiators
• Designing and presenting to customers: product demonstrations, evaluation proof of values, documentation, and enablement to support their goals
• Serving as a subject matter expert for our customers as you explain complicated, technical solutions and pitch them at the required level of your audience
• Partnering cross-functionally with Sales, Customer Success, Product, Engineering, and Support and other internal teams, as needed, to meet and exceed customer goals
• Building effective relationships at all levels of the organization, maintaining a high level of customer service

What You'll Bring to Lakeside 

The key skills for this role include:

• Hands-on, technical, problem-solving with an ability to adapt to competing demands throughout the day
• Strong storytelling and effective communication skills; adept at articulating the solution’s value and demonstrating Lakeside’s capabilities
• Confidence in written/verbal communication, organization, presentation, public speaking, and project management skills
• Demonstrated business acumen with experience delivering solutions to all size companies
• Technical documentation and presentation experience
• Ability to troubleshoot and analyze software and system

The key requirements for this role include: 

• 5 years of relevant professional experience; a background working in enterprise software
• Experience gathering and understanding customer pain points and business requirements while recommending best practices
• ITIL knowledge and experience
• Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable 
• Experience of transformational outsourcing and understanding of the principles and challenges involved
• Broad understanding of ICT technologies covering many of the following: 
  • Desktop technologies and solutions
  • Windows Server Technologies
  • Virtualization Technologies and Techniques such as server-based computing and desktop virtualization
  • End user support tools/techniques
• Understanding of relational databases is a plus; SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
• Desirable experience; Scripting and PowerShell familiarity, PowerBI skills, Service Desk tools i.e ServiceNow, Cloud technologies, REST APIs
• BA/BS Degree or equivalent

Why Lakeside?

• Industry Leadership: We're continually recognized as an industry leader by Forrester and Gartner
• Technology Investment: Significant investment in sales enablement and sales development technology
• Sales Training: Access to "best in class" sales training including Command of the Message and MEDDIC
• Market Potential: A vast and growing addressable market, full of opportunities
• Culture: Join a team of people who take great pride in what they do, working in a culture built on authenticity, accountability, customer focus, curiosity, teamwork and collaboration.
• Competitive Package: We offer a competitive salary, achievable bonus plan, and benefits package

Additional Details 

Location: Remote in the Austin area

Travel: Up to 40% 

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