Title: Cloud Solution Architect

Duration: 12 Months (Possibility of extension)

Responsibilities:

• Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform.
• This position will serve as a technical resource for configuration of and integration of client Enterprise Telecom Cloud solutions and supporting components for Genesys.
• Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.
• Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
• Provides support and guidance to team members, particularly for challenging and sensitive assignments.
• Assesses customer needs and makes configuration recommendations.
• Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
• Opens and/or manages vendor support tickets.
• Interacts closely with Project Management to deliver projects that are done on time and on budget.
• Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.
• Updates Genesys Cloud configuration to reflect changes in system configuration.
• Conducts system set-up as required.
• Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
• Provides technical pre-sales engineering assistance as needed

Thanks,

Karunakaran