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Genesys Cloud Solutions Architect
Austin, Texas Only Locals, 1 Day Onsite required per week.
Starting with 3 months but will be extended for min 1 Year.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
8 | Required | Telephony/VoIP experience with a focus on Contact Center applications |
8 | Required | Experience with a focus on cloud based contact center applications CCaaS |
8 | Required | Experience with Genesys CX Cloud installation, implementation and configuration |
8 | Required | Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform. |
8 | Required | Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc. |
8 | Required | Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms. |
8 | Required | Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS). |
8 | Required | Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security |
8 | Required | Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions. |
8 | Required | Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions. |
8 | Required | Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud. |
8 | Required | Ability to quickly adapt to changes in process, requirements, goals, and organizational change. |
8 | Required | Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff. |
8 | Required | Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures. |
8 | Required | Prepares technical reports by collecting, analyzing, and summarizing information and trend. |
8 | Required | Provides engineering support for large-scale 24x7 operational environment, including off-hours |
8 | Required | Advanced verbal and written communication skills. |
8 | Required | Effective organizational, planning and time management skills. |
4 | Preferred | Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.) |
4 | Preferred | Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly |
4 | Preferred | Advanced database and presentation software skills. |
4 | Preferred | Advanced research, analytical, and problem solving skills. |
4 | Preferred | Genesys cloud certified |
Full Time
IT Outsourcing & Consulting
$88k-115k (estimate)
04/03/2024
06/02/2024
suneratech.com
SECUNDERABAD, TELANGANA
500 - 1,000
2004
SUDHEER REDDY MAREDDI
$10M - $50M
IT Outsourcing & Consulting