Laidig Systems, Inc. is actively seeking and interviewing candidates for the position of Customer Service Coordinator. We are looking for a high energy, positive, and self‐directed individual that can effectively demonstrate the characteristics necessary to help create an atmosphere of trust and influence to help further develop the most productive and collaborative team possible.

The ideal candidate for this position would possess a positive attitude and leadership qualities, with a commitment to serve others.

The Customer Service Coordinator will report to the Customer Service Manager and be responsible for the day‐to‐day customer service activities which include, but are not limited to: fielding phone calls from customers; problem solving; responding to emails; processing and tracking of parts orders; and working with other departments in the company to achieve daily tasks.

The Customer Service Coordinator needs to have the following qualifications:

• Exhibit professionalism, honesty, and integrity in all aspects of work
• Have excellent written and verbal communication skills
• Have strong organizational skills with attention to detail
• Be able to multi‐task and effectively manage multiple priorities
• Have a strong mechanical aptitude, experience in this area is strongly recommended; but not required
• Have the temperament and personality to work well with a team
• Have exceptional critical thinking skills and problem-solving abilities
• Be competent in computer applications including Word and Excel
• Be able to coordinate after‐hour parts shipments as required
• Bachelor's degree or equivalent experience preferred
• Exhibit cross‐cultural sensitivity
• Some off‐site training may be required

Laidig Systems, Inc. is an engineering, manufacturing and field services company providing custom‐engineered material handling systems that are known throughout the industry for their quality and durability.

Laidig offers a generous benefit package including a matching 401k, health, life, dependent life, AD&D, disability, dental, & vision insurance, paid time off, and paid holidays.

General information about our fast-paced, growing company can be found online at www.laidig.com.

EOE/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person