32 Member Service Representative Jobs in Rockville, MD
Lafayette Federal Credit Union is Hiring a Member Service Representative Near Rockville, MD
- Process all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
- Disburse money orders, travelers and cashier checks.
- Balance each day’s transactions and verify cash totals.
- Receive checks and cash for deposit in savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and receipt transactions via on-line teller terminal.
- Give prompt, efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
- Open new member accounts and provide information to new and prospective members by explaining and cross-selling Credit Union products and services.
- Interview loan applicants, gather required information for a credit application and explain loan options, rates, terms and collateral.
- Present loan product options.
- Have the ability to maintain a positive and empathetic attitude at all times and being able to communicate with our members through various channels is critical in this role. You will be building and maintaining member relationships and promoting credit union products and services.
- Member Service Representative perform many duties to include processing account transaction requests, working to resolve member inquiries in a timely manner, and having accountability of member requests from inception to resolution.
- Qualified candidates would also willing and able to assist in outreach within the surrounding community on the behalf of the credit union.
- Integrity.
- People Focused.
- Accountability.
- Communication.
- Loyalty.
- Adaptability.
- A positive credit standing.
- Six months to two years of similar or related experience.
- A high school education or GED.
- Proficiency in MS Outlook, Excel, and Word.
- Strong business development and/or sales skills.
- Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information that may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
- Excellent communication skills, both verbal and written.
- This position requires manual dexterity, the ability to lift files and open cabinets.
- This position requires bending, stooping, or standing as necessary.
- This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Office environment with job duties conducted via telephone, face-to-face meetings, and on the computer.
Job Summary
Full Time
Banking
$39k-48k (estimate)
07/21/2023
05/22/2024
lfcu.org
MC LEAN, VA
100 - 200
1935
PETER BENJAMIN
$10M - $50M
Banking
Related Companies
About Lafayette Federal Credit Union
Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area. Since our founding in 1935, we have sought to provide our members with a safe and convenient place to save, and to offer loans at rates and terms more favorable than those of other financial institutions. We also work hard to provide top-notch customer service. View our careers at www.lfcu.org/careers! Federally insured by NCUA. Equal Housing Lender. Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (CFS), a registered broker-dealer (Member FIN...RA www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Lafayette Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Lafayette Federal Credit Union are licensed to transact securities business in MD.
More
Show less
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
Similar Jobs
Popular Articles
