Job Summary: We are seeking a highly organized and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a strong background in hospitality management, excellent customer service skills, and the ability to multitask in a fast-paced environment. As the Front Office Manager, you will be responsible for ensuring guest satisfaction, managing front desk staff, and maintaining efficient front office operations. Duties: - Manage all aspects of the front desk operations, including check-in/check-out procedures, guest services, and reservations - Train and supervise front desk staff to ensure high-quality customer service - Handle guest complaints and resolve any issues in a timely and professional manner - Maintain accurate records of room availability, rates, and guest information - Coordinate with other hotel departments to ensure smooth operations and guest satisfaction - Oversee night audit procedures to ensure accuracy and completeness - Monitor and maintain the front desk area, ensuring cleanliness and organization - Assist with administrative tasks such as scheduling, payroll, and budgeting Experience: - Previous experience in a similar role within the hospitality industry - Strong knowledge of hotel operations and front desk procedures - Excellent customer service skills with the ability to handle difficult situations diplomatically - Multilingual skills are highly desirable - Proficient in using hotel management software and reservation systems - Strong leadership abilities with the ability to motivate and inspire a team - Exceptional organizational skills with attention to detail - Excellent communication skills, both written and verbal If you are a dedicated professional with a passion for providing exceptional guest experiences, we would love to hear from you. Join our team as the Front Office Manager and contribute to our commitment to excellence in hospitality.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Flagstaff, AZ 86004: Relocate before starting work (Required)

Work Location: In person