PURPOSE: The Food Runner serves guests and assists the Food Server, Bus Person, Bar, and Kitchen teams while providing prompt tableside service and genuine hospitality to everyone. The Food Runner is serves as a liaison to the kitchen team and must relay timely information from the dining room. Food Runner understands the cycle of service, has complete knowledge of food delivery etiquette, sections, table numbers, position numbers and a comprehensive understanding of all food menu items. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual.

KEY RESPONSIBILITIES

· Greet guests in a positive, friendly manner with eye contact and intention

· Communicates the needs of guests to co-workers, kitchen, and management.

· Actively participate and contribute to pre-shift meetings

· Consistently follow sequence of service utilizing all proper procedures standardized by the room management.

· Full knowledge and understanding of all food menu items, specifications, and allergens

· Expedite food from the kitchen to the tables as dictated by sequence of service and by the Chef, expeditor, or management.

· Is aware of all upcoming orders, status of tables expecting food, and relays this information to the Chefs and Management

· Always verbally communicates and calls back with the expeditor to ensure that food goes to the correct table and position

· Runs, delivers, and spiels food in the manner described in the service manual.

· Checks that each table is set with proper silverware before delivering food.

· Describe food upon placement on the table and answering any questions pertaining to the dishes (including changes or additions).

· Assists with moving chairs and tables as needed based on the floor plan

· Responsible for performing table maintenance by checking on the guest throughout service.

· Maintaining health code standards.

· Maintain table cleanliness utilizing a silent service approach.

· Bid farewell to guests, using guest’s name when known, and encourage them to return.

· Maintain a level of professionalism.

· Anticipate the guests’ needs and responding appropriately with a sense of urgency.

· Work as a team, assisting all guests’ and employees’ needs and inquiries.

· Perform all other job-related duties as requested.

· Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.

· Full knowledge of designated china and garnishes for all food menu items.

Job Types: Full-time, Part-time

Pay: From $7.25 per hour

Expected hours: 24 – 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person