PURPOSE: The Marketing Model Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. Provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.

KEY RESPONSIBILITIES:

· Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday’s, and other special notes listed in the details of the guest’s reservation.

· Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list.

· Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink.

· Consistently follow sequence of service utilizing all proper procedures standardized by the room management.

· Responsible for taking food/beverage orders and carrying out wine/beverage service.

· Responsible for performing table maintenance by checking on the guest throughout service.

· Completing opening and closing side work.

· Maintaining health code standards.

· Maintain table cleanliness utilizing a silent service approach.

· Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).

· Bid farewell to guests, using guest’s name when known, and encourage them to return.

· Maintain a level of professionalism.

· Anticipate the guests’ needs and responding appropriately with a sense of urgency.

· Work as a team, assisting all guests’ and employees’ needs and inquiries.

· Perform all other job-related duties as requested.

· Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.

· Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.

· Maintain complete knowledge of designated glassware and garnishes for each drink.

· Complete opening side duties: fold/stack cocktail napkins, stock straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.

· Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.

Job Types: Full-time, Part-time

Pay: From $2.13 per year

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Restaurant type:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person