71 Customer Service Representative Jobs in Richardson, TX
L&S Mechanical is Hiring a Customer Service Representative Near Richardson, TX
L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence at every stage of the way.
- Solve problems and manage solutions backed by the support of a successful team.
- Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
- Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customer satisfaction.
- Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
- Maintain accurate and current house files by performing daily data entry.
- Assign and or dispatch work orders to the field based on customer needs timely.
- Provide support to field personnel.
- Order and track material to resolve incomplete work orders timely.
- File warranty claims on replacement parts for HVAC equipment and water heaters.
- 2 years in new home construction-specific telephone customer service.
- Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.
- Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents, and coworkers to ensure the timely completion of job duties.
- Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
- Solid problem-solving skills and a willingness to take on new projects with a "can do" attitude.
- Perform the physical demands of the position which are working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing monitor and workstation.
- Medical, dental, and vision insurance.
- FSA with debit card.
- 401(k) with $.50 on the $1.00 match up to 6%.
- Bonus opportunities.
- Paid vacation.
- PTO.
- Paid Holidays.
- Annualized reviews for merit increases.
- Potential for advancement.
Job Summary
Full Time
Specialty Trade in Construction
$34k-42k (estimate)
05/20/2023
05/04/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Billing, Listening, Data Entry, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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