This role includes shift times anywhere from 7 am- 7pm.

The Customer Service Level I is an entry level position that works in a high-performance customer focused team environment and is responsible for execution of customer oriented tasks. This position will also be responsible to provide effective resolution to customer issues. Employees in a customer service role must provide courteous and proactive experience in Associa’s information inquiry process.

This is a customer service position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Duties include but are not limited to:

· Answers incoming calls in a timely, professional and very courteous manner

· Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices.

· Demonstrates excellent flexibility and effective communication skills in their interactions with others.

· Troubleshoots and answers questions from homeowners relating to their account.

· Must apply common sense understanding all job related tasks and interactions.

· Will follow routine protocols. Must be able to identify when routines do not apply in a specific situation.

· Ability to identify and escalate calls to next level for additional assistance as necessary.

· Ability to multi-task while taking incoming calls.

· Must demonstrate acceptable business writing skills.

Knowledge and Skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience
• Bilingual Preferred

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Ability to Relocate:

• Richardson, TX 75081: Relocate before starting work (Required)

Work Location: In person