Sea Logistics Customer Care Manager |United States | US2047592
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Nashville, TN location is looking for a new Customer Care Manager to join our sea Logistics team.
YOUR ROLE
Reporting to the Branch Manager you will represent Kuehne Nagel in the local community that embraces both internal & external Sea Logistics Customer's. The Sea Logistics Customer Care Location Manager is responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction, and retention.
YOUR RESPONSIBILITIES

• You will provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team.
• You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
• Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
• Profit Maximization - you will avoid additional costs & expenses due to internal service failure.
• You will be responsible for financial excellence & development.
• Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
• You will manage Customer retention & focus on prospecting for new Business.
• Stay up to date with Market Knowledge & provide continuous updates to the Team.
• Business Development & Strategy setting to increase Market share.

YOUR SKILLS AND EXPERIENCES

• 1 years' experience in Sea Logistics
• 2 years' people leadership experience
• 2 years' industry experience
• You have the ability to work on-site 5 days per week.
• You have the ability to travel to Detroit, MI during your second week of employment to attend on-site Sea Logistics training.

GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
ABOUT KUEHNE NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com