As a server, your primary function is to generate sales. Therefore as a salesperson who earns an income from commissions, in your case a gratuity, your responsibilities include:

• Increased Sales through Suggestive Selling
• Increased Covers through “table turns” accomplished by observing the No-Lag Service Principal
• Return Patronage promotion through value of service extended

An overview of your position is:

1. To professionally represent the restaurant, it’s ownership, management, and fellow employees through exemplary appearance, attitude, service, and performance.
2. To observe and uphold company sanitation standards.
3. To communicate with management and fellow employees in a professional and friendly manner.
4. To observe the company rules and regulations as outlined in the “Employee Handbook”.
5. To review daily specials and preparation methods of it prior to commencement of work.
6. To verbally review daily specials with guests.
7. To custom tailor sales techniques to your guest.
8. To record all guest purchases in register. (NEVER SERVE ANYTHING WITHOUT RINGING IT UP).
9. To serve all food and beverage items. A good waitperson services the guest’s needs in an unnoticed fashion.
10. To clear tables during and after the dining experience. Yes, we do have Bussers. Their primary function is to re-set tables, re-stock, and then to assist with service. You are responsible for clearing courses, re-setting your own tables, and assisting others with the same.
11. To collect payment (cash, charge, gift certificate) and process the payment per company procedure. Always return the change and/or receipt to the guest.
12. To assist other service personnel in the performance of their duties when your free time permits (bussing, beverage service, food service, table setting, guest seating).
13. To communicate with our guests in a personal yet professional and friendly manner as guests in your own home.
14. To perform in-shift and closing sanitation and maintenance responsibilities in a thorough manner as described by your supervisor.
15. To strictly observe house rules and regulations, No-Lag Service, 8 Steps, Sanitation, Maintenance, and Good Neighbor Policy.
16. To answer the telephone per established company procedure in the absence of a manager or Host person.
17. To approach and pleasantly greet and seat arriving guests per established company procedure in the absence of a manager or Host person.
18. To professionally maintain your uniform and immediately replace worn or stained items.
19. To promptly refer problem guests to management for handling.
20. To seek supervisor written time card approval prior to departure.
21. To leave building immediately upon supervisor sign out.

Your Job Function is in essence the checklist to your training. By the conclusion of your training, you should fully comprehend and be able to flawlessly execute the above responsibilities and duties. If you cannot, it is your responsibility to seek the assistance from your supervisors.