1 Parts Customer Service Representative Job in Brimfield, IL

SORT BY

SET JOB ALERT

OFF

Details...

Parts Customer Service Representative

Kress Corporation

Brimfield, IL | Full Time

$31k-39k (estimate)

0 Months Ago

Parts Customer Service Representative

Kress Corporation Brimfield, IL

$31k-39k (estimate)

Full Time | Durable Manufacturing 0 Months Ago

Save

Kress Corporation is Hiring a Parts Customer Service Representative Near Brimfield, IL

Kress Corporation is looking for a full time Customer Service Representative to join our Parts department. This position will allow you to assist our customers all over the globe.Responsibilities: Create revenue and profit through polite and diplomatic handling of Kress spare part orders: provide quotes, enter orders in order management software, aid customers in identifying the correct parts, refer technical support inquiries to specialists, and answer order information inquiresCollaborate with production planning to provide proper inputs to scheduling as well as accurate lead times and ready-to-ship (RTS) dates to customers.Identify and remediate order issues before entering the order: incorrect prices, inadequate profit, sales contract formation issues, INACT or IHACT parts, etc.Properly vet customer urgency and react as appropriate to initiate unit down and hot orders.Job Duties: Develop and maintain positive customer relationshipsServe as inside sales to increase sales volume per customerRefer opportunities for Kress to deepen customer relationship to the Parts Department Manager when they are identifiedProficient use of Kress’s order management softwareAssist finance in collecting late (>60 days) payments for parts ordersEnsure proper application of company policyCommunication in English via email and telephoneWork must be accurately and timelyEnsure a safe working environment by following safety rules and initiating safety audits where unsafe conditions existExperience and Qualifications:

High school diploma, required. Associates or bachelors degree, preferred
Minimum one year experience in customer facing role
Basic understanding of heavy equipment service or manufacturing
Basic understanding of business to business commerce
Ability to type 30 words per minute accurately
Excellent telephone communication
Basic knowledge of Microsoft suite of software
Infor experience a plus

Kress Corporation is an affirmative action equal opportunity employer offering a good work environment, competitive compensation, and an excellent benefit package that includes medical, dental, and prescription at no premium in addition to other competitive benefits.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$31k-39k (estimate)

POST DATE

04/06/2023

EXPIRATION DATE

06/27/2024

WEBSITE

kresscarrier.com

HEADQUARTERS

BRIMFIELD, IL

SIZE

100 - 200

FOUNDED

1965

TYPE

Private

CEO

RITA S KRESS

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

Related Companies

About Kress Corporation

Kress manufactures and commercializes specialty transport carriers, haulers and wheel tractor scraper for the metal industry.

Product Service Engineer

Kress Corporation

Full Time

$69k-87k (estimate)

4 Days Ago

Mechanical Assembler

Full Time

$42k-55k (estimate)

3 Weeks Ago

Sr. Design Engineer (Hydraulics Engineer)

Kress Corporation

Full Time

$81k-99k (estimate)

10 Months Ago

The job skills required for Parts Customer Service Representative include Customer Service, Scheduling, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Parts Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Parts Customer Service Representative. Select any job title you are interested in and start to search job requirements.

Customer Service View Jobs

Scheduling View Jobs

Customer Relationship View Jobs

For the skill of Customer Service

Salon receptionist

Blo Homewood

Full Time

$32k-42k (estimate)

Just Posted

For the skill of Scheduling

Dental Front Desk Receptionist

Dental Office Northwest Suburbs

Full Time

$38k-47k (estimate)

Just Posted

For the skill of Customer Relationship

Account Relationship Manager (Hybrid)

Default Company

Full Time

$117k-158k (estimate)

Just Posted

The following is the career advancement route for Parts Customer Service Representative positions, which can be used as a reference in future career path planning. As a Parts Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts Customer Service Representative. You can explore the career advancement for a Parts Customer Service Representative below and select your interested title to get hiring information.