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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
As part of Komatsu's North American Digital Office and Customer Solutions team, the Sr. Customer Support Manager will have responsibilities in sync with customer adoption of innovative digital solutions which complement Komatsu's core machine & parts business. This position will be focused on managing a team dedicated to responding to customer support inquiries in their pursuit of extracting value from an expanding Komatsu digital solution portfolio. This role will be accountable for customer and digital facing customer support across all Digital Office systems with total daily active users approaching 5,000.
The Chicago based position will require limited travel (10% or less) and will see the candidate collaborating with end use customers, dealers, 3rd party contractors, and other Komatsu digital solution responsible teams. This position reports to the Director, Customer Solutions.
The Sr. Customer Support Manager, Customer Solutions will have customer (& dealer) support responsibilities across Komatsu's North America region for a variety of digital solutions as follows:
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Full Time
Building Construction
$96k-124k (estimate)
04/29/2024
06/27/2024
mining.komatsu
ELKO, NV
1,000 - 3,000
2011
WADE DEARLING
$200M - $500M
Building Construction