42 Service Manager Jobs in Richmond, IN
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Koenig Equipment is Hiring a Service Manager Near Richmond, IN
- Fully embrace and utilize our Koenig Operating System, as well as, John Deere Dealer Path, CDK IntelliDealer, etc., to drive the desired value expected from our manufacturers and customers.
- Execute the required standard work to achieve our budget initiatives for revenue generation and expense control.
- Own customer satisfaction for exceptional quality, on time delivery, knowledge transfer and ongoing support.
- Lead in the development of service programs, campaigns, clinics, and other events that “wow” our customers, manufacturers and competitors.
- Champion the growth of the service department through proactive selling.
- Drive the execution of our process “work order to invoice”.
- Monitor progress via twice daily “walk arounds” to maintain schedule and quote, develop recovery plans when changes are required. (Customer review and approval may be required per “work order to invoice”)
- Promote open and ongoing customer communications, either directly or through the Service Writer.
- Be the voice of the team, lead with passion and enthusiasm, empower those that are ready, hold them accountable when required.
- Create an environment that promotes continuous improvement and celebrates the elimination of waste as a means to further enhance customer value.
- Review Koenig depth charts to ensure the branch and/or company has sufficient knowledge/expertise to properly service the equipment product lines sold in our AOR’s. Recruit for new staff as required (follow HR’s lead).
- Assure technician learning paths support the product line coverage KEI desires per the above line item.
- Champion employee development by performing quarterly performance reviews for the technicians. Review their performance indicators, identify gaps that need attention, define a recovery plan, work together to achieve our joint goals.
- Perform other duties as assigned.
- 3-5 years of comparable experience in a dealership environment.
- Ability to lead teams in the execution of standard work through empowerment with accountability.
- Strong management and inter-personal skills. Ability to communicate effectively.
- Basic knowledge of product line and mechanical systems being repaired.
- Ability to use our computer operating systems, vendor computer resources, and Microsoft Office programs.
- Commitment to maintain standards and address issues in a timely, professional manner.
- Understanding of financial reporting principles relative to service operations.
- Ability to lift 50 lbs.
Job Summary
Full Time
Retail
$64k-87k (estimate)
04/11/2024
05/09/2024
koenigequipment.com
GERMANTOWN, OH
200 - 500
1904
RAY KOENIG
$50M - $200M
Retail
Related Companies
About Koenig Equipment
Since 1904, Koenig Equipment has set the standards for the Agriculture, Lawn & Garden, and Construction industries through our core values of ownership, dedication to customers, high standards, teamwork, innovation, and continuous learning. Our mission of being the preferred choice of customers, employees, and manufacturers has resulted in superior customer support enabling growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig Equipment provides parts, service, and new & used equipment solutions at 15 locations across Indiana and Ohio. Our com...mitment to quality product support allows us to carry the nations top brands, including John Deere, Frontier, Hagie, Ferris, Stihl, Gravely, and more. Learn more about us at https://www.koenigequipment.com/. Join our family and enjoy industry-leading benefit programs by visiting https://www.koenigequipment.com/careers.
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The job skills required for Service Manager include Initiative, Customer Satisfaction, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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