About you:

• Advanced proficiency in Microsoft Office products
• Knowledge of related problems with OS and registries
• Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
• In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
• Strong knowledge of hardware, printers and laptops and iPhone and Android devices
• Imaging and configuring PCs to Firm standards for rollout to users
• Strong knowledge of standard virtual meeting platforms and in-room equipment necessary to support meetings and events
• Ability to 'teardown' and repair laser printers (where applicable)
• Ability to build a clone computer and troubleshoot all computer hardware issues
• Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
• Knowledge of document management systems and e-filing processes

Day to Day:

• Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution
• Update and manage of all escalated tickets in accordance with local, regional and global standards and processes
• Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
• Successfully meet timelines and/or budgets for assigned projects
• Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
• Update and contribute to the Knowledge base to share expertise
• Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues
• Repair and maintain all Firm-supported laser printers, laptops, desktops and video equipment in accordance with firm standards
• Participate as required in moving users to other offices or floors
• Configure and monitor equipment used for high level meetings
• Provide in-room support for audio visual/video conferences, meetings and events utilizing video conferencing platforms and systems from Cisco, Webex, Zoom, Microsoft Teams and other virtual platforms.
• Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges