We are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, helping them with orders, deliveries, and account management.

Responsibilities:

• Answer customer calls and provide accurate information about our products and services
• Process orders and track deliveries
• Investigate and resolve issues with undelivered products
• Maintain customer records and prepare reports
• Provide occasional support to the front desk receptionist

Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Basic computer skills
• Ability to work well under pressure and meet deadlines

Preferred Skills:

• Experience with Microsoft Office (Word, Excel, Outlook) and COPS
• Previous customer service experience

If you are a friendly and helpful individual who is passionate about providing great customer service, we encourage you to apply!