About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America, and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Senior Office Coordinator located in our Boston, Massachusetts location. The Senior Office Coordinator will ensure the efficient and effective day-to-day operations of KIND office(s), through management of key administrative priorities and by collaborating across organizational functions and components including Office Operations, Technology, Finance, and Human Resources. The Senior Office Coordinator reports the Facilities Manager within KIND’s Office Operations department. 

Essential Functions:

• Ensures the smooth operation of KIND’s Boston office location by overseeing and coordinating local facilities-related matters, managing meeting spaces, receiving and sorting mail and packages, maintaining supplies, inventory, equipment, and overall tidiness of the office.
• Assists with monthly budget reconciliation tasks in collaboration with the Managing Director and Finance.
• Liaises with and oversees contractors and vendors to enable facilities maintenance and repairs.
• Assists with onboarding and offboarding processes for staff and interns, including the deployment & collection of equipment. 
• Ensures the setup of accounts, equipment, and workstations for new hires and provides troubleshooting assistance.
• Ensures safety, operational, and institutional policies and protocols are kept current and successfully implemented locally.
• Develops proficiency and clear understanding in the use and maintenance of office systems, equipment, and technology, and assists staff as needed.
• Provides day-to-day support to staff, ensuring their technological, operational, and office-wide systems needs are met.
• Manages the field office general email inbox, triaging to applicable parties as needed.
• Provides support to the Office Operations team with ongoing projects and operational initiatives, executing the goals and objectives of the function.
• Provides remote support to the Providence & Hartford office locations, addressing facilities, operational, and budget reconciliation matters.
• Collaborates with the Managing Director for assigned locations to establish and discuss weekly goals and priorities.
• Oversees and arranges onsite meeting spaces, ensuring they are set up appropriately for various activities. 
• Liaises with other organizational components and functions and perform other duties as assigned.

• Bachelor’s degree required.
• Minimum of 3 years of experience performing administrative office duties.
• Occasional travel required to visit remotely supported offices.
• Must be fully fluent in English; fluency in Spanish preferred but not required.
• Excellent written and oral communication skills in English and Spanish preferred.
• Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.). 
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles. 
• Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life. 
• Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
• Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance. 
• Experience working and communicating in a remote environment. 

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity, and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.