About IHG

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey?

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family. Let's Go Further Together.

Some of your responsibilities include:

• Delete or add transactions that will assist in balancing revenues.
• Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
• Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
• Inspect all VIP arrival rooms.
• Run and attend departmental training classes and seminars as needed.
• Supervise all duties performed by the Front Office team.
• Coach, and counsel employees when necessary, using the corrective documentation and techniques.
• Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
• Meet or come in under payroll and expense budgets.
• Accountable for the "guest ledger" and its daily maintenance.
• Ensure that all employees follow cash and credit handling procedures.

What You Bring:

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Meal Allowance
• And more…

Work Location: In-Person

Pay range - $63,000 - $65,000 Salary