RESPONSIBILITIES:
Kforce has a client in Greenwood Village, CO that is seeking a Desktop Support Engineer responsible for the local day-to-day needs and requests of the headquarters office, in addition to remote coverage and support for all users and clients globally. In addition to end-user requests and issues, this position must be able to manage projects and tasks, as assigned by IT leadership. The Desktop Support Engineer must manage their time properly and be willing to prioritize the needs OVG and its initiatives.
Responsibilities:
* Provide prompt, thorough, and courteous support to staff, including C-Level leadership
* Perform in-person and remote troubleshooting, diagnosis, and repair of complex desktop support problems for end-users
* Troubleshoot, diagnose, and repair PC and Apple equipment, including reimaging, hardware replacement, and software (re)installation
* Troubleshoot, diagnose, and repair conference room technology equipment and web conference platforms (Teams & Zoom)
* Install, configure, test, and maintain end-user technology equipment, including desktops, laptops, printers, peripheral devices, and other specific standalone and network-connected equipment
* Install, configure, and test software adhering to the company-approved software list
* Liaise with third-party support and equipment vendors, as directed
* Develop and document standardized user processes and procedures ("how to") documentation
* Receive, respond and manage tickets and requests in the help desk ticketing system in a timely and efficient manner
* Educate and develop the IT skills to meet the requirement of desktop support team
* Inventory laptops, desktop, monitors and other technology-related items stored at the IT office
* Recommend improvements to existing technologies and methods to improve the quality and timeliness of technical support
* Perform related duties as assigned consistent with the scope and intent of the position
REQUIREMENTS:
* Deep knowledge and understanding of modern Windows and Mac OSes and applications, including the Office Suite
* Knowledge and understanding of Microsoft 365 Admin Portal, to include user, device and group management in Entra (Azure AD) and InTune
* Knowledge and understanding of standard networking services: DHCP, DNS, print, file & resource servers
* Knowledge and understanding of scripting, including through Powershell and basic programming and configuration, a plus
* Basic knowledge and understanding of networking protocols and components, including the OSI model, TCP/IP, DNS, CISCO switches & wireless access points
* Strong ability to multitask, evaluate and set priorities
* Customer service etiquette, a strong work ethic, and the ability to go above expectations
* Possess strong leadership skills and strong attention to detail with excellent prioritization and follow-up skills
* Punctuality and sense of urgency
* Ability to work independently and collaborate with a team to produce quality materials within tight timeframes
* Emphasizes personal and professional growth
* Maintain current knowledge of related technology advancements and trends
* Work effectively and work cooperatively with individuals from diverse backgrounds
* Work independently
* Establish and maintain effective working relationships with IT team and employees
* Ability to communicate effectively with all employees on all levels
* Have excellent written and verbal communication skills and be able to read and write in English
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.