Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team.

This company brings premium products to hotels, restaurants , caterers, etc. It is a high-expectations community that operates at a very fast pace and with highly dynamic conditions.

The Client Services team must respond accordingly. We seek a Client Service Representative who can contribute broadly.

Key Things to Note :

• This role focuses on ensuring exceptional experiences for end users, dealers, and third-party sales representatives. We seek a responsive and attentive communicator with keen attention to detail and a commitment to excellence
• This CSR will take / process orders, address customer inquiries, research vendors, troubleshoot problems, maintain databases, etc.

It is a high-energy, unpredictable setting and we seek candidates who thrive in similar environments.

This is a highly collaborative role that involves regular interaction with other CSR team members, clients, colleagues, and vendors.

We seek candidates with excellent communication and relationship-building skills

Company culture is entrepreneurial, professional, and client service-driven . Successful employees are hands-on, collaborative, and flexible .

Right candidate will be a positive, team player who pitches in where needed.

Position will be on-site at Raleigh office.

Selected responsibilities include :

• Complete order entry / data entry as needed into ERP system and transmit to warehouse
• Provide troubleshooting assistance for customer orders
• Provide data and support to help the sales team
• Answer phone calls daily and respond to voice messages
• Review pending orders and specific customers’ requests to ensure excellent customer service
• Provide product information, troubleshooting guidance, and assistance with orders or services
• Document customer interactions and transactions accurately in the company's database

Selected candidate will bring related degree and 2 years of customer service experience in the hospitality, service industry or similar.

Experience working directly with clients will be important.

Other priorities include :

• Excellent organizational skills , including ability to juggle multiple tasks
• Professional communication skills (written and verbal)
• Ability to problem-solve and make empowered decisions
• Strong client service orientation

Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting . A lot is happening, and the future is bright . We seek a contributor

a high-energy and committed team player who will thrive.

This is a temp-to-hire opportunity and an immediate need.

Please forward resume for prompt consideration. Local candidates only.

Last updated : 2024-05-21