42 Client Service Advisor Jobs in Raleigh, NC
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Pop-Up Talent is Hiring a Client Service Advisor Near Raleigh, NC
- Job order is for 2 roles.
- 100% Remote, candidates must be local to Raleigh, NC office.
- This is a hybrid position located in Raleigh North Carolina and candidates must live within a commutable distance of this office location.
- The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon business needs) of 8:30 AM - 5:30 PM Pacific Time.
- This position provides advanced operational support for a business unit in the execution of daily activities in support of the SVB Go platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
- Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
- Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
- Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
- Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.
- High School Diploma or GED and 2 years of experience in Financial Services or Operations Support OR N/A and N/A years of experience in Financial Services or Operations Support
- Working knowledge of the SVB Go platform
- Inbound call center experience
- Additionally, if contractor is unable to work from home due to unstable connection, defective equipment or other matters that would prevent them from performing job as outlined additional time in office to remedy may be needed at leaders’ discretion.
Job Summary
Contractor
$43k-55k (estimate)
05/23/2024
06/02/2024
pop-uptalent.com
Redwood City, CA
Related Companies
The job skills required for Client Service Advisor include Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Advisor positions, which can be used as a reference in future career path planning. As a Client Service Advisor, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Advisor. You can explore the career advancement for a Client Service Advisor below and select your interested title to get hiring information.
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