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Client service associate
ProSapient Raleigh, NC
$55k-71k (estimate)
Full Time 3 Weeks Ago
Save

ProSapient is Hiring a Client service associate Near Raleigh, NC

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals.

It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey : we curate this knowledge in a market-leading software platform;

and we help clients surface knowledge they already have through expansive knowledge management.

What is an Associate?

Our clients have a need to get information that they can’t find on a simple google search, information that only exists in the minds of industry experts.

Our Associates find those experts using our AI-powered technology and connect them with our clients, which are primarily consultancy firms, hedge funds, and private equity firms.

Projects range from EV Charging Networks in the US to Shrimp Aquaculture in Mexico, there’s always something new that our clients are looking to understand.

What You’ll Do as an Associate :

  • Work in partnership with your Team Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests.
  • Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn.
  • Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfil their project
  • Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day
  • Share the expert you’ve chosen to your client by understanding what the client is fully looking for and ensuring those needs are met

Requirements

  • You have the drive, tenacity and confidence to work in a rapidly growing and unstructured business with constant product and personal evolution
  • You are an exceptional communicator with an intense focus on generating revenues
  • You have the organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilities
  • You would like responsibility early and thrive on being in a metric and results-driven environment
  • You are interested in the corporate landscape
  • You have an interest or background in research, economics, business or financial markets
  • You thrive in a team environment with a high level of collaboration and are willing to help others from the outset
  • You possess both the understanding of business issues and the ability required to establish consultative, trust-based relationships with leading industry figures
  • You must have already graduated by the time you start work with a 2 or 4 year degree to be considered for this role and be able to start work in July 2024.

Benefits

What we can offer you :

  • A base salary uncapped commission structure, that is designed to encourage and reward over performance the sky is the limit!
  • A private healthcare plan, with minimal contributions for elevated levels of coverage
  • A 401k plan
  • Tenure gifts to thank our loyal staff who help the business to grow - vouchers, extra holidays and sabbaticals for each year of employment.
  • An enhanced maternity and paternity package
  • 15 days annual leave each year 8 public holidays, inclusive of a week's closure over the Christmas period to fully reset.
  • A paid sick leave policy, for those days you just need to reset!
  • Team socials from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
  • The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
  • Corporate Events : from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!

Want to learn more? Take a look at our careers Notion page - https : / / prosapient.notion.site / Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

We are committed to building an inclusive workplace did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed?

If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided on the basis of qualifications, merit, and business need.

Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.

Last updated : 2024-05-24

Job Summary

JOB TYPE

Full Time

SALARY

$55k-71k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

08/24/2024

WEBSITE

prosapient.com

HEADQUARTERS

Provo, UT

SIZE

<25

Show more

ProSapient
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$53k-69k (estimate)
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The job skills required for Client service associate include Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client service associate positions, which can be used as a reference in future career path planning. As a Client service associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service associate. You can explore the career advancement for a Client service associate below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Associate job description and responsibilities

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/13/2022: Albany, GA

Provided daily financial transaction services for clients while delivering excellent customer care.

03/06/2022: San Bernardino, CA

Understand Clients' business to predict their needs and provide appropriate solutions.

03/05/2022: Oakland, CA

Processes and follows up on client documentation for proper maintenance of accounts.

01/23/2022: Temple, TX

Registered Client Service Associates (CSAs) help to shape the future of service by modernizing the client experience through an elevated standard of care.

12/25/2021: Modesto, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Associate jobs

Client Service Associates may also handle client complaints and provide resolutions.

02/27/2022: Providence, RI

Develop an ability to communicate effectively with clients, managers and other associates.

02/06/2022: Peoria, IL

May deliver exceptional customer experience while uncovering product or service needs for referral opportunities.

01/31/2022: Oakland, CA

Gained a clear understanding of client base to ensure the best possible handling of calls, visitors, and support requirements.

03/05/2022: Detroit, MI

Must be positive customer service attitude and dedication to quality, with a demonstrated attention to detail.

12/27/2021: Pierre, SD

Step 3: View the best colleges and universities for Client Service Associate.

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