Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet customers and assist them with their service needs
- Conduct vehicle inspections and accurately assess repair and maintenance requirements
- Prepare estimates for repairs and communicate them to customers
- Schedule appointments and coordinate service timelines
- Maintain accurate records of customer interactions, work orders, and invoices
- Collaborate with technicians to ensure timely completion of repairs
- Provide regular updates to customers regarding the status of their vehicles
- Upsell additional services or products as appropriate
- Handle cash transactions and maintain accurate cash handling procedures

Requirements:
- Strong knowledge of automotive repair and maintenance procedures
- Excellent customer service skills with the ability to build rapport with customers
- Previous experience in a similar role, such as service writing or automotive sales, is preferred
- Familiarity with air brake systems, tire service, shocks/struts, and auto body repair is a plus
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for data entry and record keeping

We offer competitive pay based on experience and performance. Additionally, we provide ongoing training opportunities to enhance your skills and advance your career within our organization.

If you are passionate about the automotive industry and thrive in a customer-oriented environment, we encourage you to apply for the position of Service Writer. Join our team and be part of a dynamic company that values its employees' contributions to delivering exceptional service to our valued customers.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Experience:

• Service Advisor / Writer: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Raleigh, NC 27617 (Required)

Ability to Relocate:

• Raleigh, NC 27617: Relocate before starting work (Required)

Work Location: In person