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7/12/2023 (8:00 PM EDT)

23-05876

Child Support Specialist III

Employment Type

EXECUTIVE BRANCH | FULL TIME, ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Department for Income Support

Location

730 Schenkel Lane
Frankfort, KY 40601 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Department for Income Support, consisting of Disability Determination Services and Child Support Enforcement are looking for an outstanding, knowledgeable Child Support Specialist III in the Central Processing Section.
To be successful as a Child Support Specialist III, candidates should be professional, polite, always prepared to meet challenges/deadlines, willing to help others, goal setter and have expert knowledge of program. Child Support Specialist III’s must be efficient with Child Support program knowledge, computers, excellent customer service skills, writing skills and organized.
Responsibilities and Duties include but are not limited to:

• Interprets sections of policy and procedures in the area of returned deposit items to contracting officials, clients, and employers. Performs duties necessary for received payments including scanning payments to the State Disbursement Unit (SDU) using RICPAY (Remote Image Capture Payment system) and returned deposit items. Update case events accordingly.
• Responsible for opening, closing, maintaining, and monitoring new and existing Non-IVD/private cases.
• Work and run reports on Non-IVD/private cases in the KASES system as needed through the Business Intelligence system. Maintain spreadsheets associated with the tracking of returned deposit items and other spreadsheets as required.
• Completes monthly reports as it relates to the Processing and Distribution Branch.
• Assists in responding to requests from clients, government officials, absent parents, and agency staff.
• Monitors payments and identifies cases in which the payor is delinquent with payments.
• Maintains case information in the child support system and determines the proper distribution of child support, and collections received by the department.
• Assists in the preparation of forms related to the initiation of support and paternity laws, rules, and regulations.
• Other duties as assigned.

The ideal candidate will have:

• Good customer service skills
• Excellent communication skills both verbal and written
• Excellent computer skills

The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or http://dhs.gov/e-verify.

Minimum Requirements