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3/15/2023 (7:00 PM EST)

23-01720

Child Support Specialist II

Employment Type

EXECUTIVE BRANCH | FULL TIME ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Department for Income Support

Location

730 Schenkel Ln
Frankfort KY 40601 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Department for Income Support, consisting of Disability Determination Services and Child Support Enforcement is looking for an outstanding Child Support Specialist II in the Administrative Enforcement Section.
To be successful as a Child Support Specialist II, candidates should be professional, polite, always prepared to meet challenges/deadlines, willing to help others, be a goal setter and have knowledge of the Child Support Enforcement program. Child Support Specialist II’s must also be efficient, have computer skills, provide excellent customer service, have writing skills and be well organized.
Responsibilities and Duties include but are not limited to:

• Under direction, performs basic child support activities. Interacts with customers and other agencies to facilitate the delivery of child support services. Interprets child support policies and procedures for basic inquiries for local office staff, customers, and other agencies. Reviews Child Support Reports and Cases to determine and initiate proper administrative enforcement action.
• Reviews wage and benefit information reports to determine the type of Administrative Enforcement action needed to be taken against non-custodial parents; such as garnishments, intercept, suspension of licenses.
• Monitors Child Support Cases and Administrative Enforcement Actions initiated for Compliance and follow up action when needed to determine to reinstatement of licensees, intercepts, and garnishments.
• Interprets Child Support Policies and procedures, federal and state laws and regulations for the proper Administrative Enforcement Action and to the appropriate parties.
• Attends on-going formal classroom training to enhance job performance as well as on the job training.
• Other duties as assigned.

The ideal candidate will have:

• Good customer service skills
• Excellent communication skills both verbal and written
• Excellent computer skills

The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements