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About Us:
At Keating Jones Hughes, PC, we have been helping to shape healthcare and tort law in Oregon for more than 25 years. We defend professionals, hospitals, and public-service entities with a focus on medical and hospital liability. Our Portland defense firm is hard at work, and we are looking to add a part-time Help Desk Technician to join our team. KJH offers a competitive salary and a comprehensive benefits package. We welcome all applicants and provide a workplace in which employees are included, respected, and valued. Salary depends on qualifications and experience.
Come join our team!
Job Duties:
● Ensure proper computer operation for end users by documenting, prioritizing, troubleshooting and resolving help desk requests, and completing maintenance or other administration tasks as assigned
● Work closely with all levels of attorneys and staff as well as IT vendors to resolve hardware and software issues
● Use diagnostic and help desk request tracking tools, communicate with end users, train users on basic system and computer functions, and escalate issues to IT Director when needed
● Perform hardware/software installations
● Assist in maintaining inventory of all equipment, hardware, software and supplies
● Maintain and support audio/video conferencing systems
● Follow up with users to ensure positive resolution of tickets
● Ability to lift 40 pounds
● Serve as backup to Office Services personnel as needed
● Assist with other projects as requested
Qualifications:
● Proficiency in common computer hardware, Microsoft Windows, Microsoft Office
● 1 year relevant experience or relevant schooling required
● Prior IT experience in the legal industry preferred
● Knowledge of legal software a plus
● Ability to multitask in a fast-paced environment with attention to detail
● Ability to work with all levels of attorneys and staff with professionalism, patience and diplomacy
● Consistent demonstration of good judgment and cognitive thinking
● Ability to prioritize tasks, manage time and consistently deliver high quality work.
● Take initiative and be self-managing
● Willing to contribute to a team-oriented environment
● Strong communication skills and ability to follow written and verbal instructions
● Available for overtime as needed
This is a nonexempt position that is scheduled to work 9:00 a.m. to 1:00 p.m. Monday through Friday (20 hours per week) – there is some flexibility in the work schedule. THIS POSITION IS IN THE OFFICE 5 DAYS PER WEEK, THERE IS NO REMOTE WORK AVAILABLE FOR THIS POSITION.
Part Time
$49k-60k (estimate)
01/20/2024
06/18/2024
keatingjones.com
Portland, OR
50 - 100
The job skills required for Part-Time Help Desk Technician include Help Desk, Microsoft Office, Computer Hardware, Communication Skills, Microsoft Windows, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-Time Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-Time Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-Time Help Desk Technician positions, which can be used as a reference in future career path planning. As a Part-Time Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Help Desk Technician. You can explore the career advancement for a Part-Time Help Desk Technician below and select your interested title to get hiring information.