Position Title: Help Desk Technician

Status: contract to hire (converts to FTE after 90 days)

Pay: $25/hr. per hour

Location: Colorado Springs, CO (onsite)

• Polished and professional demeanor and presentation
• 1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)
• 1-3 years of supporting Microsoft Office products

Job Description

Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario.

DUTIES:

• Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
• Performs required installs, configurations, and maintenance of applications on PCs.
• Provide user support for all computer systems used
• Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
• Monitor Help Desk email account and direct workflow accordingly.
• Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
• Install new equipment, replace existing equipment and move equipment when necessary
• Ability to explain technical concepts to non-technical users in a clear and concise manner.
• Perform all other job-related tasks as assigned.

REQUIREMENTS:

• 1 year of overall hands-on Help Desk experience
• Active A Certification
• 1 years of supporting Microsoft Office products
• Ability to read, analyze, and interpret technical procedure(s).
• Ability to write reports, business correspondence, and procedure manuals.

Certificates and Licenses:

• CompTIA A certified or obtained within the first 90-days of employment.
• Obtain a second certification of Network or Security or equivalent within 180-days of employment.