67 Service Desk Technician Jobs in Colorado, CO
Antero Technology Services is Hiring a Service Desk Technician Near Colorado, CO
Your Place in Our Team
We’re a small business which means you make a big difference with our team. We offer full company-paid health plans, time off, retirement, and other financial benefits. Our culture thrives on learning, and our professional growth program helps pay for your advancement. We encourage leadership growth too, and we’ll help you build and lead a team of your own.What you’ll be doing
- The Service Support Center is staffed 24x365; you might support either Days, Swings, or Nights
- Actively participate in a collaborative team environment, trading knowledge with teammates
- Resolve technical problems and answer questions by telephone, chat, or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Follow up with customers to ensure that issues have been resolved
- Document incident statuses and solutions in incident management database tools
- Develop internal tools to automate repetitive tasks through scripting
- Engage customers, peers, and support teams with polite and customer-friendly service support for problem resolution
What you’ll need to have
- TS/SCI with CI Poly, or willingness and ability to be cleared
- 8570 IAT Level II Certification (typically Security )
- And one of the following: A , HDI, ITIL Foundations, Microsoft 365
- Ability to work overtime per operational needs
- High School 3 years; Bachelor’s 0
- Experience supporting moderately complex service desk inquiries regarding computer hardware, software, Active Directory, accounts, permissions, and peripherals
- Experience using a problem management database to log and track issues, maintain historical records, and related problem documentation
Strengths you’ll bring to our team
- Passion for learning and professional growth
- Eagerness to help customers, peers, and juniors
- Taking ownership to do the right things right
- Building trust by delivering results that make a difference
- Comfortable communicating good news, bad news, challenging opinions, and innovative ideas
Job Summary
Full Time
$48k-59k (estimate)
04/23/2023
04/28/2024
anterotechnology.com
Denver, NC
Related Companies
The job skills required for Service Desk Technician include Service Desk, Active Directory, Networking, Computer Hardware, Leadership, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
Similar Jobs
Popular Articles
