Your Place in Our Team

What you’ll be doing

• Identify, map, and establish data sources relevant to operational metrics
• Develop data collection algorithms and transformations for tracking historical data and interpolating trends using database development, large-scale file manipulation, data modeling, data mapping, data testing, data quality, and documentation preparation
• Develop data visualization resources and strategies to present a hierarchical views of security information systems status and usage, and providing single-pane-of-glass enterprise views for a decision advantage
• Develop range parameters to monitor process quality metrics, identify outliers, report on trends and deviations, and assist with process correction activities
• Serve as data Subject Matter Expert and work with Program and Customer leadership to define and develop contractual reporting metrics
• Partner with multiple teams in our Cyber Fusion Center, including Service Desk, Infrastructure Engineering, and Network Engineering teams
• Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance

What you’ll need to have

• 8570 IAT Level II Certification (typically Security )
• Secondary Certification (CEH, CySA , Cloud , CND)
• TS/SCI with CI Poly, or willingness and ability to be cleared
• High School 12 years; Bachelor’s 8; Master’s 6
• Must be highly self-motivated, able to manage own schedule and deliverables
• Significant experience in metrics analysis, reporting, process improvement, and quality assurance process analysis
• Experience in data mining within trouble ticket and event monitoring systems
• Ability to develop data analytics and visualization solutions using ServiceNow, SQL Server, Tableau, Python, R, etc.
• Experience interviewing Subject Matter Experts and Customers to capture reporting requirements
• Knowledge of quality assurance principles, methodologies, and performance metrics best practices
• Understanding of continuous improvement processes and relevant metrics
• Engaging communications style with customers, peers, and support teams

Strengths you’ll bring to our team

• Passion for learning and professional growth
• Eagerness to help customers, peers, and juniors
• Taking ownership to do the right things right
• Building trust by delivering results that make a difference
• Comfortable communicating good news, bad news, challenging opinions, and innovative ideas