Job Summary:

The position of Project Manager is to plan and supervise the installation of solid surface, granite and quartz surfaces for a wide range of commercial building projects. You will organize and oversee these projects from start to finish and ensure they are completed in a timely, efficient and profitable manner.

To succeed in this role, you will need to have excellent verbal and written communication skills, organizational skills, and the ability to multi-task in a fast paced environment while maintaining your composure and providing superior customer service. You will be working in partnership with clients, contractors and our internal departments daily to help track, gather and dispense project related information and updates, thereby enabling everyone to do their jobs more effectively with maximum efficiency.

Daily Responsibilities:

· Acting as a primary point of contact, promptly answer phone calls and respond to emails from customers related to the status of their respective orders throughout the lifecycle of their project.

· Effectively communicate with customer using both phone, e-mail and in-person meeting to collect missing information and project requirements

· Monitor approval process of both the drafting and estimating departments to ensure all signed documents are procured within strict deadlines to prevent production and installation delays.

· Effectively maintain all project related data within our Moraware job tracking software.

· Communicate with KG Stevens colleagues and respond to internal inquiries in a timely fashion.

· Confirm project readiness for countertop measure & installation and notify client/contractor of areas of concern that may otherwise impact a positive end result. Maintain a record of all communications with the customer/contractor

· Ensure client and/or contractor supplied plumbing fixtures are on-site and countertop support brackets are installed as needed prior to countertop installation date.

· Review incoming work orders from completed projects and close out activities and/or set up Re-make/Re-work phases as appropriate.

· Research product quality issues to determine/recommend the correct course of action needed to resolve a problem and share the agreed upon resolution with the client as well as appropriate K.G. Stevens personnel.

· Work with the Production Department to expedite material fabrication and resolve scheduling conflicts as needed as it relates to warranty replacement and/or remake/re-work activities.

· Schedule field measures, installs and service and repair appointments with customers.

· Always maintain composure and provide excellent customer service while working in a demanding, fast paced environment.

· Analyze and develop opportunities for improvement and develop a subsequent implementation program with the Business Operations Manager.

· Coach, train and support the K.G. Stevens team by looking for opportunities to learn from others and to develop and teach others as needed.

· Practice safe work habits, be punctual, dependable and responsible.

The Ideal Candidate Would Have the Following:

· Must possess good decision making skills, be very organized and detail orientated

· Possess exceptional customer service and interpersonal skills

· Ability to listen and calmly respond to questions and/or complaints from clients

· Possess excellent verbal and written communication skills

· Self-motivated and a professional attitude

· High level critical thinking, problem solving, and follow through

· Ability to adapt to a changing daily schedule

· Ability to work extended hours as needed

· Strong attention to detail and ability to work independently

· Enjoy problem solving in a fast paced environment

· Be comfortable with technology and have an ability to type

· Be a team player who builds great working relationships

· Must be able to pass a drug test and possess a valid driver’s license

· High School Education or Higher

Working Conditions

While performing the duties of this job, the employee will be exposed to normal office environments, however, time at jobsites as well as brief periods on the production floor should be expected. Appropriate safety equipment will be provided. Frequently operates a computer, enters data into systems, verifies information, etc… The noise level is usually moderate.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for long periods, use hands and arms with frequent repetitive motions. The employee is occasionally required to stand and walk and must be able to see, speak and hear.

Specific vision abilities required by this position include close vision, color vision and ability to adjust focus as it relates to working at a computer.

Why Join Our Team:

With the growth of the company, new and exciting projects are limitless and we are looking for someone with the skill set, creativity and customer service skills to continue helping us grow. This position brings opportunities to prove your design capabilities and learn from other experienced industry professionals while working for a state of the art manufacturing facility featuring some of the most advanced equipment available.

We continue to employ great employees by:

• Offering a full-time position with competitive pay based on experience and qualifications, job stability, and opportunities for advancement
• Having a comprehensive benefit package that includes:
• Health Insurance with employer premium contributions
• Dental/Eye insurance
• Life Insurance
• Short Term Disability
• Paid time off
• Holiday Pay
• 401K, with employer contribution

We are proud to be an EEO/AA Employer

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person