You are a production fast-paced environment enthusiast. You have found the right team!

As a Client Service Account Manager in the Client Support Services you will maintain a passion for client service in everything they do. The candidate will use communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be responsible for various customer service and relationship management activities related to Global Trade Products primarily focused on Standby Letters of Credit. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex structuring requests.

Job responsibilities

• Manage dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution, and monitoring Service Queues
• Negotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Letter of Credit Transactions
• Responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem
• Resolve issues by identifying underlying or hidden problems and patterns
• Build knowledge of Trade products and services focusing on Standby Letters of Credit
• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Project a confident and professional presence to our clients, other bank departments and the community
• Desire to exceed client expectations
• Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner.

Required qualifications, capabilities, and skills

• Global Trade experience with understanding of Trade products specifically on Standby and Import Letters of Credit.
• College degree or equivalent work experience
• Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
• Strong focus on client satisfaction and the building of excellent relationships with our customers 
• Excellent communication skills with strong organizational and multi-tasking abilities
• Comfortable working within tight deadlines 
• Proficient PC skills including Word, Excel and PowerPoint