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Client Service Manager
$95k-123k (estimate)
Full Time | Business Services 4 Months Ago
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Stanley Consultants is Hiring a Client Service Manager Near Chicago, IL

Stanley Consultants is an engineering consulting firm with over a century of success in the Water Market. Our data driven “smart water” future builds on our heritage and the skill and enthusiasm of the next generation of water professionals. Join a team where your ingenuity, creative thinking, and passion for the water industry will be collaboratively paired with seasoned engineers to address increasing client needs as they respond to megatrends like aging infrastructure, funding constraints, and the impacts of an increasingly variable climate.

With Stanley Consultants, you will enjoy a workplace culture that puts People First and includes competitive compensation, flexibility, work-life balance, life-long learning, and inclusivity. Our employee-owned corporate culture emphasizes the well-being of every employee (member) and extensively employs technology to foster continuing education. Our leadership’s commitment is to inspire enthusiastic work, tempered to prevent burn-out, and to provide a corporate culture through which recognition, compensation, and advancement are the natural products of energetic responsiveness, teamwork, and innovation.

Stanley Consultants is seeking a Client Service Manager / Project Manager for our Chicago office. Stanley Consultants is actively working in the Water / Wastewater Market in Illinois and needs additional leadership to maintain our current market presence while assisting our existing team to build Stanley’s water market presence. In doing so, this position will lead and deliver water, wastewater, and groundwater projects in the State of Illinois. This individual will be responsible for the development and management of all aspects of municipal water and wastewater utility system project planning, design, and services during construction.

The successful candidate will have a Chicagoland network of water and wastewater connections and regional expertise in one or more of the following:

  • Asset Management
  • Wastewater collection and conveyance
  • Peak weather flow infrastructure
  • Wastewater treatment
  • Biosolids management
  • Wastewater disposal and reuse
  • Water supply (surface or groundwater)
  • Water distribution and storage
  • Water treatment
  • Water transmission, distribution and storage
  • Knowledge of and connections in the water resources area is a plus.

Essential duties include:

  • Initiates, develops, and maintains close client relationships with Chicagoland clients
  • Manages the preparation of proposals, presentations, contract procedures, client invoicing, and collections
  • Actively participates in AWWA, WEF, APWA, ASCE, IAWA, and other professional organizations at the local, regional, and national levels
  • Develops creative and innovative approaches to project development
  • Provides leadership during project execution
  • Leads our efforts in Client Satisfaction
  • Assists in developing strategic plans for assigned clients including identification of project opportunities and pursuits
  • Maintains marketing database and prepares routine reports on sales efforts

Requirements

Background requirements include:

  • Bachelors of Science degree
  • Requires 10 years of relevant experience in a consulting engineering or public works environment
  • Proven track record of successful project and client development
  • Membership and current active participation in AWWA and/or WEF is a plus
  • Must possess knowledge of water supply, treatment, transmission and distribution, and storage facilities; and/or wastewater collection, treatment, and disposal (liquids and solids trains).
  • Must possess a working knowledge of funding sources for water, wastewater, and water resources projects

Base Compensation: $94,000 - $125,000

Stanley Consultants is committed to maintaining transparency in our hiring process, including providing information about compensation. The starting salary for the successful candidate in this position is competitive and will be determined by the selected candidate's qualifications and experience, geographic location, internal equity, company policy and practices.

Are you ready to take your career to the next level with a company that is committed to innovative growth and improving lives in the communities where we live and work? Stanley Consultants is an award winning, interdisciplinary consulting firm providing program management, planning, design, permitting, engineering, and environmental services. Recognized for its commitment to client service and a passion to make a difference, Stanley Consultants brings global knowledge, experience, and capabilities to serve federal, municipal, and industrial clients. Stanley Consultants solves complex challenges in power generation and delivery, transportation, water, energy, and industrial plants, building services, and the environment. Since 1913, Stanley Consultants has successfully completed more than 50,000 projects globally in more than 100 countries, including all 50 of the United States and its territories.

Throughout our history, Stanley Consultants has remained an employee-owned company, committed to a legacy of professional independence and objectivity. The commitment to private ownership, shared responsibility and reward has sustained us for more than 100 years.

A Great Place to Work: Become a Member

Once you are hired at Stanley Consultants, you become a member of our member-owned company. Our Core Values speak to the capabilities, initiative, integrity, creativity, and commitment that make you, as a member, our most important asset. As a member, you have the opportunity to chart your own career path and play a role in shaping our mutual future.

Click Here: A Great Place to Work

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$95k-123k (estimate)

POST DATE

01/21/2024

EXPIRATION DATE

05/13/2024

WEBSITE

stanleyconsultants.com

HEADQUARTERS

MUSCATINE, IA

SIZE

1,000 - 3,000

FOUNDED

1913

CEO

KATE HARRIS

REVENUE

$50M - $200M

INDUSTRY

Business Services

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The job skills required for Client Service Manager include Leadership, Initiative, Client Service, Futures, Commitment, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Manager job description and responsibilities

Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.

02/12/2022: Kingsport, TN

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

01/27/2022: Knoxville, TN

Client service managers oversee the hiring, orienting, and training of staff for the department.

03/15/2022: Chicago, IL

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

03/18/2022: Monterey, CA

An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.

01/19/2022: Pascagoula, MS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Manager jobs

The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.

03/17/2022: Trenton, NJ

Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.

01/21/2022: Washington, DC

Build a strong commitment and resolve to deliver exceptional customer service.

02/15/2022: Grand Forks, ND

Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.

02/02/2022: Bangor, ME

Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.

01/28/2022: Fresno, CA

Step 3: View the best colleges and universities for Client Service Manager.

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